FIND YOUR ENGINES
Frequently Asked Question
How long does it take for delivery?
Once we receive your order, it is usually processed within 24-48 hours. Delivery times will depend on the type and location of the engine, but we strive to provide a fast and reliable delivery service with an average delivery time of 5 to 7 working days. We are committed to providing our customers with the highest quality engines and services.
Do you deliver on the weekends?
Yes, we can arrange a delivery with you for the weekend. Just let us know when and where you would like to have your order shipped and our team will make sure it gets there without any issues. We want to ensure that you get your heavy duty engine in time, so our deliveries are always punctual.
Can I Follow My Orders?
Yes you can track your order online and make sure it arrives on time with our world class tracking system. If you have any questions or need support, our customer service team is available 24/7 to help.
How do I file a complaint?
We take customer complaints very seriously. If you have an issue with your purchase, please send us an email at firstname.lastname@example.org. We will do our best to address any concerns and ensure that you receive the help you need as quickly as possible.
How long will it take for my refund to arrive?
Refunds are typically processed within ten days of purchase and can take up to 60 days. Once we have received and reviewed your return, your refund will be issued back to the payment method used for purchase, minus any applicable restocking fees. You can expect to receive your refund in the same time frame it would take for a transaction to be completed. And if for any delay we will promptly notify you the reasons and will efficiently fix and issue the required refund.
Who covers return postage costs?
We aim to provide full customer satisfaction with our products, so if you are unhappy within 14 days of purchase, all return postage costs are your responsibility. If there is a problem with the engine, we have a 14 day return policy and we will cover the cost of returning the product to us.
If I want my items shipped outside of the UK and EU, are customs and import fees applicable?
Absolutely! Depending on the location of destination, customs and import fees may be applicable. We suggest you to check your local customs and duties laws before placing an order with us, as Brawny Auto is not responsible for any customs or import charges that may apply.
What forms of payment do you accept?
Brawny Auto accepts payment with Wire Transfer and optionally BTC. However you can contact our live support team for any other available options.
Do you charge VAT in your prices?
No we don’t but we have an affordable VAT and we add it up to the cost price when issuing an Invoice.
Can I modify the address or cancel my order?
Yes, you can modify the address or cancel your order as long as it hasn’t shipped yet. To do so, simply reach us via email email@example.com
My purchase is faulty what should i do?
If your purchase is faulty, we suggest that you contact our customer service team immediately. We take great pride in the quality of our products and want to ensure that they meet your needs. Our friendly customer service team can provide you with an effective resolution as soon as possible.
If the item I need are out of stock, what can I do?
We understand that things do not always go according to plan. If the item you need is out of stock, please contact our customer service team and we will work with you to help find a suitable substitute. Our team is here to assist you in finding the right engine for your needs as quickly and efficiently as possible.
WHY CHOOSE US
WARRANTY FOR PRODUCTS
Most engines come with a warranty that covers repair or replacement costs for a certain period of time. However, these warranties may not cover all types of damage. For example, many warranties exclude damage from overheating, lack of oil, or using the wrong type of oil.
Diesel engines are built to last. That’s why they’re often found in commercial vehicles like buses and trucks. But what happens when one of these heavy duty engines needs repair? The answer is customer care. And our customer care service is unmatched
There are a few things to keep in mind when shopping for a heavy duty engine. First, consider the intended application. This will help narrow down the field of potential options. Next, take into account your budget. Heavy duty engines can range in price from a few thousand dollars to tens of thousands of dollars, so it’s important to have a clear idea of what you can afford upfront. Finally, don’t sacrifice quality for price. It’s important to find a balance between the two so that you end up with an engine that will meet your needs and last for years to come.
DYNOmite dynamometers can be used to measure the horsepower and torque output of an engine, as well as its fuel consumption rate. These tests can be used to identify potential problems with an engine, such as excessive vibration or oil consumption. dyno testing can also be used to compare the performance of different engines, or to tune an engine for specific conditions such as cold weather operation.
We go above and above to make sure that every transaction we have with our clients is secure.
Your information will be utilised to contact you in relation to the transaction and for future fantastic promotions.
To sustain client happiness and win our respected clients’ confidence, every transaction is safe.
Our company was founded to help customers like you obtain outstanding quality, competitively priced machinery and equipment with only a brief estimate, email, or phone contact.
This shows that working with us will make it much easier for you to find the machines and equipment of your choosing.
We work hard every day to exceed our customers’ expectations.
We have a team of enthusiastic equipment and machine aficionados ready to help.
If you have any questions regarding our goods, kindly contact us.